Frequently Asked Questions

We prefer a soft copy of the photograph sent through e-mail only, preferably the original image taken with a good camera i.e. not copied from WhatsApp/Facebook. In case the image is found inappropriate, we shall contact you.

We make portraits / artwork in A3 size (42cms X 30cms), A2 size (60cms X 42cms) and A1 size (84cms X 60cms). However, we can work on any size as per the demand. Prices will vary with the size.

Landscape/Portrait mode is chosen by the artist based on his knowledge and experience and the decision is considered final.

We keep it a surprise and deliver it directly to the destination. However, we make sure the quality matches the quality of artworks posted on our website.

Wedding photographs or the ones demanding significantly more work in detailing will have an extra charge depending on the intricacy of the photograph.

Artwork made does not consist of the background by default. Detailed background is chargeable extra depending on the intricacy of the photograph.

Yes. We provide gift wrap at no extra cost, it’s totally free.

The order is delivered in hardboard packing, but without any framing. We ensure that the packaging is completely water-proof and stress proof. All portraits are packaged well to look presentable. :)

Yes. We deliver worldwide, but the delivery time may vary from place to place.

Yes, the price is inclusive of all the charges for delivery only in India. However, delivery charges may vary for other countries.

Yes, we deliver almost everywhere across the globe. Delivery charges may vary outside India.

Shipping is done through the third parties like FedEx, DHL, Delhivery, etc. Deliveries are subject to weather conditions and other unforseen conditions.

We do not promise to deliver on the exact date asked by you as shipping is done by third party. However, we do take grace days considering any delays from the courier company's side so that the shipment is delivered around the specified date. 

Simply select your preferred art medium, size of the portrait and no of faces/subjects in the image. 

Upload the images/send them later via mail at care@smilemiddle.com.

An order should be placed preferably 7-10 days in advance. However, we may take orders on urgent basis also, but only after checking the address and other details.

No, We do not accept Cash on Delivery orders. We work only on advance payment basis.